From the horse's mouth, this is Mike Kroeger, on the forum, replying to my complaint that it was unjust to expect backdating of support when there is a prolonged period of no updates. http://www.finalefireworks.com/node/1383679 " Support is here. We take every single request for service seriously. Anyone that has paid for service and support will receive our best efforts to resolve your issues in a timely manner. We are not neglecting anyone. Your support subscription was not back dated. It is good for one year from the date it was purchased. If you see anything to the contrary, it might be bug in the display script on the subscription page. Several years ago, we did have a perpetual service and support policy, in which your service subscriptions were back to back with no lapse. This policy has since been changed. We are small company and have limited resources. We are focused on bringing the absolute best choreography and simulation tool to the industry. We are here for all our users. We are getting close to releasing the new Finale3d software. We are not going to leave anyone behind. We have ways to handle fanned racks in Finale Fireworks Business. They are not ideal, but they do work. Please let me know how I may be of assistance with using fanned racks. There are many workarounds and solutions for racking, addressing, and show layout. We are here to support you! Best Regards, Mike Kroeger"